Return & Refund Policy
Return & Refund Policy
At HUGGY, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our return and refund policy is designed to make the process simple and hassle-free.
Eligibility for Returns
- Items can be returned within 10 days of delivery.
- The product must be unused, unwashed, and in its original packaging with all tags attached.
- Items marked as “final sale” or “non-returnable” cannot be returned.
How to Initiate a Return
- Contact our support team at support@huggy.in with your order number and reason for return.
- Once your return is approved, you’ll receive instructions and a return shipping address.
- Ship the item back to us using a trackable method.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
- For damaged or defective items, please include photos when contacting our support team.
Refund Process
- Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If you’d like a different size or color, please return the original item and place a new order.
Contact Us
For further assistance, feel free to reach out to us at support@huggy.in.
We’re here to ensure your shopping experience is as comfortable as our products!